Sec. 103.016.  PUBLIC INFORMATION AND PARTICIPATION;  COMPLAINTS.  (a)  The council shall prepare information of public interest describing the functions of the council and describing council procedures by which complaints are filed with and resolved by the council.  The council shall make the information available to the general public and appropriate state agencies.
(b)  The council by rule shall establish methods by which consumers or service recipients are notified of the name, mailing address, and telephone number of the council for the purpose of directing complaints to the council.
(c)  The council shall develop and implement policies that provide the public with a reasonable opportunity to appear before the council and to speak on any issue under the jurisdiction of the council.
Acts 1989, 71st Leg., ch. 678, Sec. 1, eff. Sept. 1, 1989.