(a) The Agency may exceed the time periods set forth in §104.4 or §104.5 of this title (relating to Registration of Securities--Review of Applications and Registration of Dealers and Investment Advisers--Review of Applications, respectively) if:
  (1) the number of permits and registration authorizations exceeds by 15% or more the number processed in the same calendar quarter of the preceding year;
  (2) the Securities and Exchange Commission, CRD, IARD, or another public or private entity, including the applicant itself, causes the delay;
  (3) the applicant requests delay; or
  (4) other conditions exist that give the Agency good cause for exceeding the established time periods.
(b) If it appears to the applicant that for reasons other than those set forth in subsection (a)(2) of this section, the Agency exceeded the time periods, the applicant may appeal by filing a complaint in writing with the Deputy Commissioner who shall provide the staff with a copy of the complaint immediately.
(c) If the Agency's staff believes that the time periods were not exceeded for the reasons alleged in the complaint, the staff may file with the deputy commissioner a written response to the complaint within five days of receipt by the Agency of the complaint.
(d) The deputy commissioner shall render a decision and communicate it to the applicant within 10 days of receipt of the applicant's complaint, whether or not a response is filed by the staff.
(e) If the complaint is decided in favor of the applicant, the applicant shall receive full reimbursement of all filing fees paid by the applicant.
(f) If the complaint is decided in favor of the staff, the applicant may appeal the decision by requesting a hearing before the Commissioner pursuant to the Texas Securities Act, §4007.107(a).

Source Note: The provisions of this §104.6 adopted to be effective May 17, 1988, 13 TexReg 2160; amended to be effective March 14, 1999, 24 TexReg 1769; amended to be effective August 10, 2003, 28 TexReg 5991; amended to be effective June 21, 2011, 36 TexReg 3713; amended to be effective July 6, 2023, 48 TexReg 3497