Sec. 1101.660.  INFORMAL PROCEEDINGS.  (a)  The commission by rule shall adopt procedures governing informal disposition of a contested case.
(b)  Rules adopted under this section must:
(1)  provide the complainant and the license holder, certificate holder, or regulated entity an opportunity to be heard; and
(2)  require the presence of:
(A)  a public member of the commission for a case involving a consumer complaint; and
(B)  at least two staff members of the commission with experience in the regulatory area that is the subject of the proceeding.
Added by Acts 2007, 80th Leg., R.S., Ch. 1411 (S.B. 914), Sec. 24, eff. September 1, 2007.