(a) "Complainant" means a person who files a complaint or inquiry.
(b) "Complaint" means a written communication submitted to the department by a person that alleges misconduct by a person believed to be engaging in an activity that is regulated by the department. For purposes of this subchapter, a complaint shall contain at least the following information:
  (1) the complainant's name and contact information;
  (2) the name of the entity against whom the complaint is submitted;
  (3) the date and place of the alleged violation;
  (4) a description of the facts or conduct alleged to violate applicable statutes or rules; and
  (5) written documentation supporting the complaint.
(c) "Inquiry" means a communication made to the department about an entity believed to be engaging in an activity that is regulated by the department, but such communication does not include all of the required elements of a complaint.

Source Note: The provisions of this §11.10 adopted to be effective September 8, 2019, 44 TexReg 4706