(a) A licensee shall notify each client of the name, mailing address, telephone number and website of the department for the purpose of directing complaints to the department. A licensee shall display this notification:      
        (1) on a sign prominently displayed in the primary office or place of employment of the licensee, if any; and       
        (2) on a written document such as a written contract, a bill for service, or office information brochure provided by the licensee to a client or third party.       
      (b) A licensee shall display the license certificate in the primary office or place of employment. In the absence of a primary office or place of employment or when the licensee is employed in multiple locations, the licensee shall carry a current license identification card.     
      (c) A licensee shall not display a photocopy of a license certificate or carry a photocopy of an identification card in lieu of the original document. A file copy shall be clearly marked as a copy across the face of the document.     
      (d) A licensee shall not make any alteration on a license certificate or identification card.     
     Source Note:        The provisions of this §111.151 adopted to be effective October 1, 2016, 41 TexReg 4441; amended to be effective May 1, 2018, 43 TexReg 2544; amended to be effective August 1, 2020, 45 TexReg 5172