(a) A licensee shall notify each client of the name, mailing address, telephone number and website of the department for the purpose of directing complaints to the department. A licensee shall display this notification:
  (1) on a sign prominently displayed in the primary office or place of employment of the licensee, if any; and
  (2) on a written document such as a written contract, a bill for service, or office information brochure provided by the licensee to a client or third party.
(b) A licensee shall display the license certificate in the primary office or place of employment. In the absence of a primary office or place of employment or when the licensee is employed in multiple locations, the licensee shall carry a current license identification card.
(c) A licensee shall not display a photocopy of a license certificate or carry a photocopy of an identification card in lieu of the original document. A file copy shall be clearly marked as a copy across the face of the document.
(d) A licensee shall not make any alteration on a license certificate or identification card.
(e) Upon request, a licensee shall provide proof of licensure to a client by showing the current license certificate, the current license identification card, or the current results of a license search on the department’s website.

Source Note: The provisions of this §111.151 adopted to be effective October 1, 2016, 41 TexReg 4441; amended to be effective May 1, 2018, 43 TexReg 2544; amended to be effective August 1, 2020, 45 TexReg 5172; amended to be effective May 16, 2024, 49 TexReg 3234