In cases in which an informal resolution between the complainant and institution is not feasible, Agency staff shall evaluate the results of the investigation of the student complaint and recommend a course of action to the Commissioner. If Agency staff finds the complaint to be without merit following the investigation, Agency staff shall recommend that the complaint be dismissed. If Agency staff finds the complaint has merit following the investigation, Agency staff may recommend that the Commissioner require the institution to take specific action(s) to remedy the complaint.

Source Note: The provisions of this §1.118 adopted to be effective November 28, 2012, 37 TexReg 9353