Sec. 117.092.  DIRECT SERVICES PROGRAM CASE REVIEW SYSTEM.  (a) The department shall establish and maintain a single, uniform case review system for all direct services programs.
(b)  The case review system must:
(1)  include risk assessment tools that account for the different risks involved in each direct services program;
(2)  require that case reviews:
(A)  be used to consistently evaluate each direct services program across all regions, with the goal of evaluating at least 10 percent of all cases in each program and region annually;
(B)  focus on areas of highest risk and prioritize the review of the following cases:
(i)  except as provided by Subparagraph (ii), cases in which direct services have been provided for more than two years;
(ii)  cases in the Blind Children's Vocational Discovery and Development Program in which direct services have been provided for more than five years; and
(iii)  cases that are significantly outside the expenditure guidelines for that type of case;
(C)  be used to evaluate a caseworker's eligibility determinations and decisions to close a case before a service plan is developed or without the client reaching the client's goal; and
(D)  focus on the quality of a caseworker's decision-making and compliance with program requirements; and
(3)  require a caseworker's supervisor to use the reviews of a caseworker's cases in conducting the caseworker's performance evaluation and in providing informal guidance to the caseworker to improve the caseworker's performance.
Added by Acts 2015, 84th Leg., R.S., Ch. 775 (H.B. 2463), Sec. 3, eff. September 1, 2015.