A massage school shall develop and implement a written policy pertaining to the conduct of students, including a grievance policy. The policy shall:
  (1) include conditions for dismissal;
  (2) include conditions for re-entrance of those students dismissed for violating the conduct policy;
  (3) attempt to resolve disputes between students, including drops and graduates, and the school or instructor;
  (4) require that adequate records be maintained of grievances and resolutions;
  (5) require that every effort to resolve grievances and complaints is made; and
  (6) prohibit a massage school from disciplining or retaliating against a student for filing a complaint with the department.

Source Note: The provisions of this §117.65 adopted to be effective November 1, 2017, 42 TexReg 4991; amended to be effective February 1, 2020, 45 TexReg 543