In determining the proper disposition of a formal complaint pending as of or filed after the effective date of this rule, and subject to the maximum penalties authorized under Texas Occupations Code §1103.552, staff, the administrative law judge in a contested case hearing, and the Board shall consider the following sanctions guidelines and list of non-exclusive factors as demonstrated by the evidence in the record of a contested case proceeding.
  (1) For the purposes of these sanctions guidelines:
    (A) A person will not be considered to have had a prior warning letter, contingent dismissal or discipline if that prior warning letter, contingent dismissal or discipline was issued by the Board more than seven years before the current alleged violation occurred;
    (B) Prior discipline is defined as any sanction (including administrative penalty) received under a Board final or agreed order;
    (C) A violation refers to a violation of any provision of the Act, Board rules or USPAP;
    (D) "Minor deficiencies" is defined as violations of the Act, Board rules or USPAP which do not impact the credibility of the appraisal assignment results, the assignment results themselves and do not impact the license holder's honesty, integrity, or trustworthiness to the Board, the license holder's clients, or intended users of the appraisal service provided;
    (E) "Serious deficiencies" is defined as violations of the Act, Board rules or USPAP that:
      (i) impact the credibility of the appraisal assignment results, the assignment results themselves or do impact the license holder's honesty, trustworthiness or integrity to the Board, the license holder's clients, or intended users of the appraisal service provided; or
      (ii) are deficiencies done with knowledge, deliberate or willful disregard, or gross negligence that would otherwise be classified as "minor deficiencies";
    (F) "Remedial measures" include, but are not limited to, training, mentorship, education, reexamination, or any combination thereof; and
    (G) The terms of a contingent dismissal agreement will be in writing and agreed to by all parties. Staff may dismiss the complaint with a non-disciplinary warning upon written agreement that the Respondent will complete all remedial measures within the agreed-upon timeframe. If the Respondent fails to meet the deadlines in the agreement, the Respondent's license or certification will be automatically set to inactive status until the Respondent completes the remedial measures set forth in the agreement.
  (2) List of factors to consider in determining proper disposition of a formal complaint:
    (A) Whether the Respondent has previously received a warning letter or contingent dismissal and, if so, the similarity of facts or violations in that previous complaint to the facts or violations in the instant complaint matter;
    (B) Whether the Respondent has previously been disciplined;
    (C) If previously disciplined, the nature of the prior discipline, including:
      (i) Whether prior discipline concerned the same or similar violations or facts;
      (ii) The nature of the disciplinary sanctions previously imposed; and
      (iii) The length of time since the prior discipline;
    (D) The difficulty or complexity of the appraisal assignment(s) at issue;
    (E) Whether the violations found were of a negligent, grossly negligent or a knowing or intentional nature;
    (F) Whether the violations found involved a single appraisal/instance of conduct or multiple appraisals/instances of conduct;
    (G) To whom were the appraisal report(s) or the conduct directed, with greater weight placed upon appraisal report(s) or conduct directed at:
      (i) A financial institution or their agent, contemplating a lending decision based, in part, on the appraisal report(s) or conduct at issue;
      (ii) The Board;
      (iii) A matter which is actively being litigated in a state or federal court or before a regulatory body of a state or the federal government;
      (iv) Another government agency or government sponsored entity, including, but not limited to, the United States Department of Veteran's Administration, the United States Department of Housing and Urban Development, the State of Texas, Fannie Mae, and Freddie Mac; or
      (v) A consumer contemplating a real property transaction involving the consumer's principal residence;
    (H) Whether Respondent's violations caused any harm, including financial harm, and the extent or amount of such harm;
    (I) Whether Respondent acknowledged or admitted to violations and cooperated with the Board's investigation prior to any contested case hearing;
    (J) The level of experience Respondent had in the appraisal profession at the time of the violations, including:
      (i) The level of appraisal credential Respondent held;
      (ii) The length of time Respondent had been an appraiser;
      (iii) The nature and extent of any education Respondent had received related to the areas in which violations were found; and
      (iv) Any other real estate or appraisal related background or experience Respondent had;
    (K) Whether Respondent can improve appraisal skills and reports through the use of remedial measures;
  (3) The following sanctions guidelines shall be employed in conjunction with the factors listed in paragraph (2) of this rule to assist in reaching the proper disposition of a formal complaint:
    (A) 1st Time Discipline Level 1--violations of the Act, Board rules, or USPAP which evidence minor deficiencies will result in one of the following outcomes:
      (i) Dismissal;
      (ii) Dismissal with non-disciplinary warning letter; or
      (iii) Contingent dismissal with remedial measures.
    (B) 1st Time Discipline Level 2--violations of the Act, Board rules, or USPAP which evidence serious deficiencies will result in one of the following outcomes:
      (i) Contingent dismissal with remedial measures; or
      (ii) A final order which imposes one or more of the following:
        (I) Remedial measures;
        (II) Required promulgation, adoption and implementation of written, preventative policies or procedures addressing specific areas of professional practice;
        (III) A probationary period with provisions for monitoring the Respondent's practice;
        (IV) Restrictions on the Respondent's ability to sponsor any appraiser trainees;
        (V) Restrictions on the scope of practice the Respondent is allowed to engage in for a specified time period or until specified conditions are satisfied; or
        (VI) Up to $250 in administrative penalties per act or omission which constitutes a violation(s) of the Act, Board rules, or USPAP, not to exceed $3,000 in the aggregate.
    (C) 1st Time Discipline Level 3--violations of the Act, Board rules, or USPAP which evidence serious deficiencies and were done with knowledge, deliberately, willfully, or with gross negligence will result in a final order which imposes one or more of the following:
      (i) A period of suspension;
      (ii) A revocation;
      (iii) Remedial measures;
      (iv) Required promulgation, adoption and implementation of written, preventative policies or procedures addressing specific areas of professional practice;
      (v) A probationary period with provisions for monitoring the Respondent's practice;
      (vi) Restrictions on the Respondent's ability to sponsor any appraiser trainees;
      (vii) Restrictions on the scope of practice the Respondent is allowed to engage in for a specified time period or until specified conditions are satisfied; or
      (viii) Up to $1,500 in administrative penalties per act or omission which constitutes a violation(s) of the Act, Board rules, or USPAP, up to the maximum $5,000 statutory limit per complaint matter.
    (D) 2nd Time Discipline Level 1--violations of the Act, Board rules, or USPAP which evidence minor deficiencies will result in one of the following outcomes:
      (i) Dismissal;
      (ii) Dismissal with non-disciplinary warning letter;
      (iii) Contingent dismissal with remedial measures; or
      (iv) A final order which imposes one or more of the following:
        (I) Remedial measures;
        (II) Required promulgation, adoption and implementation of written, preventative policies or procedures addressing specific areas of professional practice;
        (III) A probationary period with provisions for monitoring the Respondent's practice;
Cont'd...
(IV) Restrictions on the Respondent's ability to sponsor any appraiser trainees;
        (V) Restrictions on the scope of practice the Respondent is allowed to engage in for a specified time period or until specified conditions are satisfied; or
        (VI) Up to $250 in administrative penalties per act or omission which constitutes a violation(s) of the Act, Board rules, or USPAP, up to the maximum $5,000 statutory limit per complaint matter.
    (E) 2nd Time Discipline Level 2--violations of the Act, Board rules, or USPAP which evidence serious deficiencies will result in a final order which imposes one or more of the following:
      (i) A period of suspension;
      (ii) A revocation;
      (iii) Remedial measures;
      (iv) Required promulgation, adoption and implementation of written, preventative policies or procedures addressing specific areas of professional practice;
      (v) A probationary period with provisions for monitoring the Respondent's practice;
      (vi) Restrictions on the Respondent's ability to sponsor any appraiser trainees;
      (vii) Restrictions on the scope of practice the Respondent is allowed to engage in for a specified time period or until specified conditions are satisfied; or
      (viii) Up to $1,500 in administrative penalties per act or omission which constitutes a violation(s) of the Act, Board rules, or USPAP, up to the maximum $5,000 statutory limit per complaint matter.
    (F) 2nd Time Discipline Level 3--violations of the Act, Board rules, or USPAP which evidence serious deficiencies and were done with knowledge, deliberately, willfully, or with gross negligence will result in a final order which imposes one or more of the following:
      (i) A period of suspension;
      (ii) A revocation;
      (iii) Remedial measures;
      (iv) Required promulgation, adoption and implementation of written, preventative policies or procedures addressing specific areas of professional practice;
      (v) A probationary period with provisions for monitoring the Respondent's practice;
      (vi) Restrictions on the Respondent's ability to sponsor any appraiser trainees;
      (vii) Restrictions on the scope of practice the Respondent is allowed to engage in for a specified time period or until specified conditions are satisfied; or
      (viii) Up to $1,500 in administrative penalties per act or omission which constitutes a violation(s) of the Act, Board rules, or USPAP, up to the maximum $5,000 statutory limit per complaint matter.
    (G) 3rd Time Discipline Level 1--violations of the Act, Board rules, or USPAP which evidence minor deficiencies will result in a final order which imposes one or more of the following:
      (i) A period of suspension;
      (ii) A revocation;
      (iii) Remedial measures;
      (iv) Required promulgation, adoption and implementation of written, preventative policies or procedures addressing specific areas of professional practice;
      (v) A probationary period with provisions for monitoring the Respondent's practice;
      (vi) Restrictions on the Respondent's ability to sponsor any appraiser trainees;
      (vii) Restrictions on the scope of practice the Respondent is allowed to engage in for a specified time period or until specified conditions are satisfied; or
      (viii) $1,000 to $1,500 in administrative penalties per act or omission which constitutes a violation(s) of the Act, Board rules, or USPAP, up to the maximum $5,000 statutory limit per complaint matter.
    (H) 3rd Time Discipline Level 2--violations of the Act, Board rules, or USPAP which evidence serious deficiencies will result in a final order which imposes one or more of the following:
      (i) A period of suspension;
      (ii) A revocation;
      (iii) Remedial measures;
      (iv) Required promulgation, adoption and implementation of written, preventative policies or procedures addressing specific areas of professional practice;
      (v) A probationary period with provisions for monitoring the Respondent's practice;
      (vi) Restrictions on the Respondent's ability to sponsor any appraiser trainees;
      (vii) Restrictions on the scope of practice the Respondent is allowed to engage in for a specified time period or until specified conditions are satisfied; or
      (viii) $1,500 in administrative penalties per act or omission which constitutes a violation(s) of the Act, Board rules, or USPAP, up to the maximum $5,000 statutory limit per complaint matter.
    (I) 3rd Time Discipline Level 3--violations of the Act, Board Rules, or USPAP which evidence serious deficiencies and were done with knowledge, deliberately, willfully, or with gross negligence will result in a final order which imposes one or more of the following:
      (i) A revocation; or
      (ii) $1,500 in administrative penalties per act or omission which constitutes a violation(s) of the Act, Board rules, or USPAP, up to the maximum $5,000 statutory limit per complaint matter.
    (J) 4th Time Discipline--violations of the Act, Board rules, or USPAP will result in a final order which imposes one or more of the following:
      (i) A revocation; and
      (ii) $1,500 in administrative penalties per act or omission which constitutes a violation(s) of USPAP, Board rules, or the Act, up to the maximum $5,000 statutory limit per complaint matter.
    (K) Unlicensed appraisal activity will result in a final order which imposes a $1,500 in administrative penalties per unlicensed appraisal activity, up to the maximum $5,000 statutory limit per complaint matter.
  (4) In addition, staff may recommend any or all of the following:
    (A) reducing or increasing the recommended sanction or administrative penalty for a complaint based on documented factors that support the deviation, including but not limited to those factors articulated under paragraph (2) of this subsection;
    (B) probating all or a portion of any sanction or administrative penalty for a period not to exceed five years;
    (C) requiring additional reporting requirements; and
    (D) such other recommendations, with documented support, as will achieve the purposes of the Act, Board rules, or USPAP.

Source Note: The provisions of this §153.241 adopted to be effective February 26, 2023, 48 TexReg 892; amended to be effective December 3, 2023, 48 TexReg 6903