(a) Methods of Notification.
  (1) Complaints against licensees. Pursuant to the Act, for the purpose of directing complaints to the board, the board and its licensees shall provide notification to the public of the name, mailing address, telephone number and website address of the board by one or more of the following methods:
    (A) displaying in a prominent location at a licensee's place of business, signs in English and Spanish of no less than 8 1/2 inches by 11 inches in size with the board-approved notification statement printed alone and in its entirety in black on white background in type no smaller than standard 24-point Times Roman print with no alterations, deletions, or additions to the language of the board-approved statement; or
    (B) if providing telemedicine medical services, by a prominently displayed link on the provider website; in a provider app; by recording; or in a bill for services, the approved notification statement described in subsections (b) and (c) of this section. The notice must be no less than a 10-point easily readable font, and with no alterations, deletions, or additions to the language of the board-approved statement.
  (2) A private autopsy facility, as defined under §671A.001 of the Health and Safety Code, must post notice in a conspicuous place in a public area of the facility that substantially complies with the notice of subsection (b) of this section with included language on filing complaints against physicians who perform autopsy services.
(b) Approved English Notification Statement.
  (1) Complaints against licensees. The following notification statement in English is approved by the board for purposes of these rules and the Act: NOTICE CONCERNING COMPLAINTS, Complaints about physicians, as well as other licensees and registrants of the Texas Medical Board, including physician assistants, acupuncturists, and surgical assistants may be reported for investigation at the following address: Texas Medical Board, Attention: Investigations, 333 Guadalupe, Tower 3, Suite 610, P.O. Box 2018, MC-263, Austin, Texas 78768-2018, Assistance in filing a complaint is available by calling the following telephone number: 1-800-201-9353, For more information, please visit our website at www.tmb.state.tx.us.
  (2) Complaints against licensees that own or operate autopsy facilities. The following notification statement in English is approved by the board for purposes of these rules and the Act: NOTICE CONCERNING COMPLAINTS, Complaints about persons who perform autopsies may be reported for investigation at the following address: Texas Medical Board, Attention: Investigations, 333 Guadalupe, Tower 3, Suite 610, P.O. Box 2018, MC-263, Austin, Texas 78768-2018, Assistance in filing a complaint is available by calling the following telephone number: 1-800-201-9353, For more information, please visit our website at www.tmb.state.tx.us.
(c) Approved Spanish Notification Statement.
  (1) Complaints against licensees. The following notification statement in Spanish is approved by the board for purposes of these rules and the Act: AVISO SOBRE LAS QUEJAS, Las quejas sobre médicos, asi como sobre otros profesionales acreditados e inscritos del Consejo Médico de Tejas, incluyendo asistentes de médicos, practicantes de acupuntura y asistentes de cirugia, se pueden presentar en la siguiente dirección para ser investigadas: Texas Medical Board, Attention: Investigations, 333 Guadalupe, Tower 3, Suite 610, P.O. Box 2018, MC-263, Austin, Texas 78768-2018, Si necesita ayuda para presentar una queja, llame al: 1-800-201-9353, Para obtener más información, visite nuestro sitio web en www.tmb.state.tx.us.
  (2) Complaints against licensees that own or operate autopsy facilities. The following notification statement in Spanish is approved by the board for purposes of these rules and the Act: AVISO SOBRE LAS QUEJAS, Las quejas sobre personas que hacen autopsias, se pueden presentar en la siguiente dirección para ser investigadas: Texas Medical Board, Attention: Investigations, 333 Guadalupe, Tower 3, Suite 610, P.O. Box 2018, MC-263, Austin, Texas 78768-2018, Si necesita ayuda para presentar una queja, llame al: 1-800-201-9353, Para obtener más información, visite nuestro sitio web en www.tmb.state.tx.us.
(d) Figures 1 - 4 are the required Board approved statements to be utilized under this rule.
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Source Note: The provisions of this §178.3 adopted to be effective November 30, 2003, 28 TexReg 10489; amended to be effective January 25, 2006, 31 TexReg 390; amended to be effective December 4, 2011, 36 TexReg 8031; amended to be effective May 13, 2012, 37 TexReg 3409; amended to be effective January 24, 2016, 41 TexReg 622; amended to be effective February 22, 2018, 43 TexReg 863