(a) Each CCTS user shall be billed monthly as follows:
  (1) variable recurring costs for usage sensitive services;
  (2) fixed recurring costs for non-usage sensitive services;
  (3) CCTS user's proportionate use of common telecommunications services, operational costs, administrative cost and/or equipment for said services provided to all or some CCTS users;
  (4) CCTS user's nonrecurring charges for any telecommunications services provided by the department;
  (5) employee fringe benefits; and
  (6) bill rate intervention.
(b) Each CCTS user shall notify the department in writing within twenty-one (21) days of receipt of a billing of any errors in the bill, including all requests for additional time to research billing issues. All CCTS user requests for additional time beyond the twenty-one (21) day period are subject to written approval by the Chief Financial Officer of the department, or designee. The notice must provide details as to the nature of the error and all information the user may have to assist in resolution of the error(s). All allegations of errors in bills must be based on a good-faith belief that the charges in question are not the responsibility of the user. Each CCTS user shall make payment in the amount of the bill not found to be in error within thirty (30) days of receipt pursuant to the Prompt Payment Act, Chapter 2251, Government Code. Upon resolution of the alleged error(s), if the CCTS user owes the department, the payment shall be paid within ten (10) days of the date of resolution. Upon resolution of the alleged error, if the billing was found to be in error, the department shall make a notation in the user's billing record and no further collection attempts shall be undertaken against the user.
(c) In order to maintain sufficient amounts in the telecommunications revolving account to make timely payments to the telecommunications service providers, the department may require any CCTS user to make advance payments based on 80% of the average of each CCTS user's prior three month billing, exclusive of charges described in subsection (a)(4) of this section. Advance payments, that are not equal to the actual amount due for the subsequent payment period, will be adjusted accordingly.
(d) CCTS records shall be maintained by the department as required by law.

Source Note: The provisions of this §207.14 adopted to be effective March 4, 2013, 38 TexReg 1355