(a) A county tax assessor-collector may request a review of a decision to suspend or terminate RTS access by submitting a request for reinstatement in writing to the department.      
        (1) The request for reinstatement should include all supporting information that is relevant to support reinstatement.       
        (2) A county tax assessor-collector may submit information in support of or relevant to a request for reinstatement to the department.       
        (3) The executive director shall make a final determination on reinstatement within 21 calendar days from the date the department receives the request for reinstatement. If the department requests additional information from the individual, entity, or county tax assessor-collector, the deadline for determination of the request for reinstatement is tolled until the additional information is received.       
      (b) Unless an individual or entity is the subject of a pending criminal investigation by a law enforcement entity, the individual's or entity's access to RTS will be reinstated if the department determines that:      
        (1) no fraud, waste, or abuse was committed;       
        (2) the matter has been remedied to the satisfaction of the department; or       
        (3) the individual or entity is in compliance with applicable statutes and rules.       
     Source Note:        The provisions of this §217.78 adopted to be effective March 1, 2020, 45 TexReg 1231