(a) Refunds. A refund of the purchase price of a product sold under the program, less shipping and handling costs, will be made on return of the product and the sales receipt or proof of purchase to the department or the department's vendor, as appropriate, but only if the product is undamaged and unused and is returned with all tags and product packaging.
(b) Complaints. Complaints about merchandise may be directed to the director or the department's vendor and will be reviewed before the placement of future orders of the product. If the vendor receives a complaint, the vendor will provide to the department within 30 days after the date of receipt of the complaint a report that provides details of the complaint and all actions taken to resolve the complaint.

Source Note: The provisions of this §23.64 adopted to be effective January 7, 2015, 40 TexReg 95