(a) After providing a utility with notice and an opportunity for a hearing, the commission may appoint a willing person, municipality, or political subdivision to temporarily manage and/or operate a utility that:
  (1) has discontinued or abandoned operations or the provision of services; or
  (2) is being referred to the attorney general for the appointment of a receiver under TWC §13.412 for:
    (A) having expressed an intent to abandon or abandoned operation of its facilities;
    (B) having violated a final order of the commission;
    (C) having allowed any property owned or controlled by it to be used in violation of a final order of the commission; or
    (D) having violated a final judgment issued by a district court in a suit brought by the attorney general under:
      (i) Chapter 13, Texas Water Code;
      (ii) Chapter 7, Texas Water Code; or
      (iii) Chapter 341, Texas Health and Safety Code.
(b) Appointment under this section may be by emergency order under chapter 22, subchapter P of this title (relating to Emergency Orders for Water Utilities). A corporation may be appointed as a temporary manager.
(c) Abandonment includes, but is not limited to:
  (1) failure to pay a bill or obligation owed to a retail public utility or to an electric or gas utility with the result that the utility service provider has issued a notice of discontinuance of necessary services;
  (2) failure to provide appropriate water or wastewater treatment so that a potential health hazard results;
  (3) failure to adequately maintain facilities or provide sufficient facilities resulting in potential health hazards, extended outages, or repeated service interruptions;
  (4) failure to provide customers adequate notice of a health hazard or potential health hazard;
  (5) failure to secure an alternative available water supply during an outage;
  (6) displaying a pattern of hostility toward or repeatedly failing to respond to the commission or the utility's customers; and
  (7) failure to provide the commission or its customers with adequate information on how to contact the utility for normal business and emergency purposes.
(d) This section does not affect the authority of the commission to pursue an enforcement claim against a utility or an affiliated interest.

Source Note: The provisions of this §24.355 adopted to be effective October 17, 2018, 43 TexReg 6826