(a) A DSA must ensure that a staff person involved in purchasing the minor home modification for the individual:
  (1) visits the individual to determine whether the individual and LAR is satisfied with the minor home modification; and
  (2) documents the result of that visit on an HHSC Documentation of Completion of Purchase form described in Community Living Assistance and Support Services Provider Manual.
(b) If the individual or LAR is not satisfied with the minor home modification, the DSA must process the individual's or LAR's dissatisfaction as a complaint in accordance with 40 TAC §49.309 (relating to Complaint Process).

Source Note: The provisions of this §259.287 adopted to be effective January 30, 2023, 48 TexReg 362