(a) A CMA must, at least annually, conduct a survey of all individuals, LARs, and actively involved persons to determine their satisfaction with the provision of case management.
(b) A CMA must develop a written quality assurance process to evaluate and improve the quality of case management provided by the CMA based, at least in part, on the results of the survey required by subsection (a) of this section.
(c) At least annually, a CMA must:
  (1) review all final investigative reports from HHSC for an investigation described in §259.319(c) of this subchapter (relating to CMA: Requirements Related to the Abuse, Neglect, and Exploitation of an Individual) and, based on the review, identify program process improvements that help prevent the occurrence of abuse, neglect, and exploitation and improve the delivery of case management services; and
  (2) evaluate critical incident data reported in accordance with §259.303(h) of this subchapter (relating to Protection of Individual) and identify program process improvements that help prevent the occurrence of critical incidents and improve service delivery.

Source Note: The provisions of this §259.315 adopted to be effective January 30, 2023, 48 TexReg 362