(a) Coordinator. A coordinator must:      
        (1) understand the rules of this chapter and ERS procedures; and       
        (2) be able to communicate with:                  (A) other provider staff;                   (B) an individual;                   (C) the case manager; and                   (D) other people involved with ERS.         
      (b) Installer.      
        (1) An installer must:                  (A) meet the requirements of an alarm systems installer as described in the Occupations Code, Chapter 1702;                   (B) be able to communicate with an individual; and                   (C) be able to show identification issued by the provider.         
        (2) A provider must ensure that an installer is competent in the following areas:                  (A) installation procedures;                   (B) proper use of the equipment; and                   (C) Federal Communications Commission requirements on equipment installation.         
      (c) Monitor. A monitor must be able to:      
        (1) communicate with an individual and a responder;       
        (2) respond to an alarm call as described in §52.409 of this chapter (relating to Alarm Calls);       
        (3) monitor and document an alarm call from the time an alarm call is received to the time an individual receives assistance;       
        (4) conduct and document a  system check as described in §52.407 of this chapter (relating to System Checks); and       
        (5) identify an individual's health history and functioning levels.       
      (d) Documentation. A provider must document that a provider staff member as described in subsections (a) - (c) of this section:      
        (1) is competent to perform his job duties before he begins his job; and       
        (2) meets the applicable requirements of this chapter.       
     Source Note:        The provisions of this §279.51 adopted to be effective March 1, 2006, 31 TexReg 1307; transferred effective July 1, 2021, as published in the June 11, 2021 issue of the Texas Register, 46 TexReg 3617