(a) Coordinator. A coordinator must:
  (1) understand the rules of this chapter and ERS procedures; and
  (2) be able to communicate with:
    (A) other provider staff;
    (B) an individual;
    (C) the case manager; and
    (D) other people involved with ERS.
(b) Installer.
  (1) An installer must:
    (A) meet the requirements of an alarm systems installer as described in the Occupations Code, Chapter 1702;
    (B) be able to communicate with an individual; and
    (C) be able to show identification issued by the provider.
  (2) A provider must ensure that an installer is competent in the following areas:
    (A) installation procedures;
    (B) proper use of the equipment; and
    (C) Federal Communications Commission requirements on equipment installation.
(c) Monitor. A monitor must be able to:
  (1) communicate with an individual and a responder;
  (2) respond to an alarm call as described in §52.409 of this chapter (relating to Alarm Calls);
  (3) monitor and document an alarm call from the time an alarm call is received to the time an individual receives assistance;
  (4) conduct and document a system check as described in §52.407 of this chapter (relating to System Checks); and
  (5) identify an individual's health history and functioning levels.
(d) Documentation. A provider must document that a provider staff member as described in subsections (a) - (c) of this section:
  (1) is competent to perform his job duties before he begins his job; and
  (2) meets the applicable requirements of this chapter.

Source Note: The provisions of this §279.51 adopted to be effective March 1, 2006, 31 TexReg 1307; transferred effective July 1, 2021, as published in the June 11, 2021 issue of the Texas Register, 46 TexReg 3617