(a) Response time. A provider must respond to an alarm call within 60 seconds of the alarm, 24 hours a day, seven days a week.
(b) Response to alarm calls. A provider must, in response to an alarm call:
  (1) record the response time in seconds;
  (2) attempt to contact the individual to verify that an emergency exists before contacting a responder; and
  (3) immediately contact a responder if:
    (A) the individual verifies there is an emergency; or
    (B) the provider is unable to reach the individual.
(c) Documentation of alarm calls.
  (1) A provider must document an alarm call at the time the alarm call is received and after it is resolved. The documentation must include:
    (A) the name of the individual;
    (B) the date and time the provider receives the alarm call, recorded in hours, minutes, and seconds;
    (C) the time the monitor called the individual in response to the alarm call, recorded in hours, minutes, and seconds;
    (D) the name of the contacted responder, if applicable;
    (E) a brief description of the incident; and
    (F) a statement of how the incident was resolved.
  (2) A provider must provide written notification to the case manager by the next working day after an alarm call that results in a responder being dispatched to an individual's home.

Source Note: The provisions of this §279.79 adopted to be effective March 1, 2006, 31 TexReg 1307; transferred effective July 1, 2021, as published in the June 11, 2021 issue of the Texas Register, 46 TexReg 3617