(a) A state MR facility and an MRA must post DADS' Consumer Rights and Services toll-free number (1-800-458-9858) conspicuously in every program and residential area of the state MR facility or the MRA.
(b) A consumer rights representative in DADS Consumer Rights and Services assists an individual or an LAR upon request if DADS or an MRA denies services to the individual, including admission to a state MR facility.
(c) The consumer rights representative:
  (1) explains and provides information about services and supports and the rules, procedures, and guidelines applicable to the individual who has been denied services; and
  (2) assists the individual and the LAR in gaining access to appropriate services and supports or in placing the individual's name on an appropriate interest list.

Source Note: The provisions of this §334.115 adopted to be effective January 1, 2007, 31 TexReg 10349; transferred effective July 1, 2024, as published in the June 14, 2024, issue of the Texas Register, 49 TexReg 4435