The duties of a grievance officer or designee shall include:     
       (1) maintaining a current grievance log;      
       (2) collecting grievances seven days per week;      
       (3) responding to the resident after receiving the grievance;      
       (4) providing a written resolution to the resident; and      
       (5) forwarding all appeals to the administrative staff responsible for determining appeals.      
     Source Note:        The provisions of this §343.380 adopted to be effective January 1, 2010, 34 TexReg 7095; amended to be effective January 1, 2015, 39 TexReg 9243