(a) Applicability. This section applies to state health and human services agencies as defined in §531.001(4), Government Code.
(b) Quarterly Reports.
  (1) The executive head of each health and human services agency shall report quarterly to the governing body of the agency on the agency's efforts to streamline and simplify the delivery of services.
  (2) The reports shall be presented at the governing body's regular meetings in March, June, September, and December for efforts during the previous three months. If the governing body of the agency does not hold a meeting in the designated month, then the report shall be presented at the next meeting after the designated month.
  (3) Each agency shall submit a copy of the report to the Health and Human Services Commission within 15 days from the date the report was submitted to the agency's governing body.
(c) Report Content and Format.
  (1) Information to be included in the report and the report format will be defined by the Health and Human Services Commission, and will include descriptions of activities that relate to streamlining and simplifying of the delivery of services.
  (2) Activities that streamline and simplify the delivery of services may include, but are not limited to the following:
    (A) consolidation, coordination, streamlining or simplification of administrative or support functions, including use of automation or the Internet;
    (B) state/local collaborations or partnerships;
    (C) coordination or collaboration initiatives with other state agencies;
    (D) cost-efficiency or cost-effectiveness initiatives;
    (E) efforts to streamline or simplify service delivery at one or more of the following stages:
      (i) planning;
      (ii) eligibility determination;
      (iii) intake or enrollment;
      (iv) outreach, marketing, or education;
      (v) implementation;
      (vi) case management or referral;
      (vii) quality assurance; or
      (viii) evaluation;
    (F) other efforts that increase consumer satisfaction.

Source Note: The provisions of this §351.11 adopted to be effective January 3, 1999, 24 TexReg 127