(a) In every fiduciary or trust relationship between the board as principal and a debtor as trustee, or in any transaction that could result in a debtor owing the board an obligation, the board shall collect and maintain an accurate physical address and telephone number for the person or entity. A post office box address will only be accepted in addition to the physical address or when it is impractical to obtain the physical address.     
      (b) Before an obligation is treated as delinquent, it must be examined by the board's general counsel or designated attorney to determine liability of each person responsible for the obligation and whether the liability is under statute or common law.     
     Source Note:        The provisions of this §353.121 adopted to be effective January 6, 2004, 29 TexReg 214