(a) All STAR+PLUS members have access to service coordination. Service coordination includes:
  (1) face-to-face and telephonic contacts between the member and the service coordinator;
  (2) development and maintenance of a comprehensive, person-centered individual service plan (ISP);
  (3) coordination, including with providers, to assist the member in accessing services provided by the STAR+PLUS MCO; and
  (4) coordination, including with providers as appropriate, to assist the member in accessing services provided by other community entities or service providers.
(b) STAR+PLUS members with a demonstrated need for more intensive service coordination are assigned a single, named service coordinator by the STAR+PLUS MCO. All STAR+PLUS members have access to a single, named service coordinator upon request.

Source Note: The provisions of this §353.609 adopted to be effective September 1, 2017, 42 TexReg 4273