If a contractor subcontracts the answering of the hotline, it must have the subcontractor arrangement approved by the Health and Human Services Commission (HHSC) and must develop, maintain, and comply with a written policy and procedure that addresses how the subcontractor meets HHSC's training requirements for all direct service staff and will ensure immediate access to the contractor's services.

Source Note: The provisions of this §356.1404 adopted to be effective December 23, 2007, 32 TexReg 9332; amended to be effective September 1, 2013, 38 TexReg 4309; transferred effective April 1, 2024, as published in the March 8, 2024, issue of the Texas Register, 49 TexReg 1507