A center must provide training for direct service volunteers that includes, but is not limited to:
  (1) A brief history of the Texas Battered Women's Movement;
  (2) The need for and benefit of shelter services;
  (3) The dynamics of family violence;
  (4) A brief summary of current Texas laws that address family violence issues;
  (5) Crisis intervention;
  (6) Hotline skills, if applicable;
  (7) Peer counseling techniques;
  (8) Risk assessment and safety planning;
  (9) The center's policies and procedures;
  (10) The organization's mission and philosophy;
  (11) Confidentiality;
  (12) Legal options for victims of family violence;
  (13) Economic options for victims of family violence;
  (14) Sensitivity to cultural diversity;
  (15) Community resources;
  (16) The need for community systems to be responsive to the needs of victims of family violence; and
  (17) Applicable civil rights laws and regulations.

Source Note: The provisions of this §356.634 adopted to be effective December 23, 2007, 32 TexReg 9328; amended to be effective September 1, 2013, 38 TexReg 4309; transferred effective April 1, 2024, as published in the March 8, 2024, issue of the Texas Register, 49 TexReg 1507