(a) An applicant shall report promptly at the place of the examination.
(b) If an applicant is scheduled for an examination and cannot appear, the applicant must notify the agency in writing, postmarked no later than ten (10) business days before the scheduled examination date. An applicant who fails to appear or does not give the required notice shall forfeit the examination fee and must submit a new exam application and fee.
(c) An applicant who fails to appear for an exam due to an excused emergency may reschedule once without having to submit a new exam application and fee.
  (1) An applicant must submit a written request to reschedule an exam to the agency, postmarked no later than five (5) business days after the original examination date, that includes an explanation of the emergency that caused the applicant's failure to appear.
  (2) An applicant who does not submit a request to reschedule within the required time period must submit a new exam application and fee.
(d) The following are considered excused emergencies:
  (1) a death in the applicant's family;
  (2) illness or hospitalization of the applicant or a member of the applicant's immediate family;
  (3) an automobile accident on the day of the examination;
  (4) any other unplanned event that is serious enough to prevent the applicant from appearing for the exam if approved by the agency.
(e) Emergencies will be subject to verification by the agency. Scheduling conflicts due to work will not be considered an excused emergency.

Source Note: The provisions of this §363.17 adopted to be effective September 1, 2017, 42 TexReg 3771; amended to be effective February 16, 2023, 48 TexReg 682