(a) The Board shall only accept a complaint that is submitted in writing in a format specified by the Board.
(b) A complaint may be submitted via mail, electronic mail, facsimile or in person.
(c) A complaint shall contain:
  (1) the complainant's name and contact information;
  (2) a description of the alleged violation;
  (3) the name of the municipality and all other political subdivisions in which the conduct that is the subject of the complaint occurred;
  (4) the name and contact information of any known witnesses or other sources of pertinent information; and
  (5) any evidence in the possession of the complainant, including but not limited to:
    (A) estimates, contracts or invoices;
    (B) cancelled checks;
    (C) photographs of any plumbing work that is the subject of the complaint;
    (D) written communications between the complainant and respondent; and
    (E) websites, business cards, or other advertisements used by the respondent.
(d) For the purposes of subsection (c) of this section, contact information may include, but is not limited to, name, address, telephone number, email address, business name, business address, business telephone number, and website.
(e) The Director of Enforcement may refuse to accept a complaint that does not contain sufficient information to determine whether the Board has jurisdiction over the complaint.
(f) The Board may accept anonymous complaints. Anonymous complaints may not be investigated if insufficient information is provided, the allegations are vague, appear to lack factual foundation, or cannot be proved for lack of a witness or other evidence.

Source Note: The provisions of this §367.13 adopted to be effective August 29, 2018, 43 TexReg 5531