(a) The OIG may consider the following factors when opening and prioritizing recipient cases for the efficient management of the OIG's workload:
  (1) the highest potential for recovery;
  (2) applicable federal timeliness requirements;
  (3) initial screening information obtained to support the allegation raised in the complaint;
  (4) whether allegations in the complaint are violations of applicable agency policy, law or regulations; and
  (5) any other relevant information or analysis the OIG deems appropriate.
(b) The OIG may consider the following factors in determining whether to close a recipient investigation:
  (1) the investigation has been open for 180 days or longer, unless the OIG determines that more time is needed to complete the investigation;
  (2) information or evidence to substantiate the complaint is unavailable or unobtainable;
  (3) evidence regarding the subject of the complaint does not support the allegations raised in the complaint;
  (4) an investigation, audit, inspection, or other review regarding the complaint already exists; or
  (5) any other relevant information or analysis the OIG deems appropriate.

Source Note: The provisions of this §371.1312 adopted to be effective July 23, 2019, 44 TexReg 3628