(a) If a retailer or third-party processor disagrees with the resolution of a transaction dispute, the retailer or third-party processor:
  (1) must first file a complaint in writing with the retailer management EBT contractor; and
  (2) may send a written request for an informal review within 15 days after the official notice of action from the retailer management EBT contractor to the Texas Health and Human Services Commission, Lone Star Business Services, Electronic Benefit Transfer, P.O. Box 12688, Mail Code 2033, Austin, Texas 78751.
(b) If a retailer or third-party processor is dissatisfied with the results of an informal review, the retailer or third-party processor may send a written request for an administrative hearing to the Texas Health and Human Services Commission, Hearings Department, P.O. Box 149030, Mail Code W-613, Austin, Texas, 78714-9030. The administrative hearing is held in accordance with Chapter 357, Subchapter I of this title (relating to Hearings Under the Administrative Procedure Act).

Source Note: The provisions of this §372.1715 adopted to be effective September 1, 2009, 34 TexReg 5361