(a) Required Written Documents. A local volunteer advocate program must have in writing:
  (1) a mission and purpose statement approved by the statewide volunteer advocate organization;
  (2) the local volunteer advocate program's goals and objectives, with an action plan and timeline for meeting those goals and objectives;
  (3) a method for evaluating the progress of accomplishing the local volunteer advocate program's goals and objectives;
  (4) a funding plan based on the local volunteer advocate program's goals and objectives;
  (5) personnel policies and procedures;
  (6) job descriptions for employees, directors, and volunteers;
  (7) procedures for volunteer recruiting, screening, training, and appointment to cases;
  (8) policies for support and supervision of volunteers;
  (9) a grievance procedure for employees, volunteers, and community members;
  (10) a media/crisis communication plan;
  (11) a fidelity bond;
  (12) accounting procedures;
  (13) a weapons prohibition policy approved by the statewide volunteer advocate organization; and
  (14) a memorandum of understanding between DFPS and the local volunteer advocate program that defines the working relationship between the local volunteer advocate program and DFPS.
(b) Personnel.
  (1) A local volunteer advocate program must have a maximum volunteer-to-supervisor ratio of 30:1 and a maximum case-to-supervisor ratio of 45:1.
  (2) A local volunteer advocate program must endeavor to provide equal employment opportunity regardless of race, color, religion, national origin, age, sex (including pregnancy), disability, or other status protected by law and must comply with all applicable laws and regulations regarding employment.
  (3) A local volunteer advocate program must endeavor to be an inclusive organization whose employees, volunteers, and directors reflect the diversity of the children and community that the program serves in terms of gender, ethnicity, and cultural and socio-economic backgrounds.
(c) Conduct.
  (1) All volunteers, employees, and directors must conduct themselves in a professional manner.
  (2) Volunteers, employees, and directors may not discriminate against any individual on the grounds of race, color, national origin, religion, sex (including pregnancy), age, disability, or other legally protected classes.
  (3) A local volunteer advocate program may terminate a relationship with a volunteer, employee, or director who:
    (A) does not act in accordance with the policies of the local volunteer advocate program; or
    (B) has abused or neglected a position of trust.
(d) Confidentiality.
  (1) Each local program must counsel volunteers, employees, and directors on what constitutes confidential information.
  (2) A volunteer, employee, or director may not communicate any confidential information pertaining to an individual being served by a local volunteer advocate program to a person who is not authorized to possess the confidential information.
(e) Conflicts of Interest. Each local volunteer advocate program must have a written conflict-of-interest policy that:
  (1) prohibits any personal, business, or financial interest that renders a volunteer, employee, or director unable or potentially unable to perform the duties and responsibilities assigned to that volunteer, employee, or director in an efficient and impartial manner; and
  (2) prohibits a volunteer, employee, or director from using the position for private gain, or acting in a manner that creates the appearance of impropriety.
(f) Liability.
  (1) A person is not liable for civil damages for a recommendation made or an opinion rendered in good faith, while acting in the official scope of the person's duties as a board member, staff member, or volunteer of a local volunteer advocate program.
  (2) Neither HHSC nor the statewide volunteer advocate organization will be liable for the actions of local volunteer advocate program volunteers, employees, or directors. Volunteers, employees, and directors of local volunteer advocate programs must abide by the conduct, confidentiality, and conflict-of-interest requirements outlined in this section, as well as all other laws and regulations governing the prescribed conduct and activity.

Source Note: The provisions of this §377.113 adopted to be effective July 11, 2017, 42 TexReg 3477