(a) Complaints. The entity shall:
  (1) Submit a written grievance procedure designed to resolve disputes between current and former students and the school for commission approval;
  (2) Provide a copy of the grievance procedure to each student and maintain proof of such delivery;
  (3) Maintain records regarding grievance filings and resolutions; and
  (4) Diligently work to resolve all complaints at the local school level.
(b) Investigations.
  (1) The commission may investigate a complaint about an entity and may determine the extent of investigation needed by considering various factors, such as:
    (A) the seriousness of the alleged violation;
    (B) the source of the complaint;
    (C) the school's history of compliance and complaints;
    (D) the timeliness of the complaint; and
    (E) any other reasonable matter deemed appropriate.
  (2) The commission may require documentation or other evidence of the violation before initiating a complaint investigation.

Source Note: The provisions of this §427.405 adopted to be effective May 9, 2007, 32 TexReg 2476; amended to be effective May 20, 2018, 43 TexReg 3103