(a) After submission of a completed application, an initial review of the application will be conducted. If information known to or obtained by the DCTA conflicts or appears to conflict with information supplied in the application, the applicant may be asked to provide additional clarifying or verifying information. An on-site visit to any or all of the business locations listed on an applicant's TSLA Form (§430.6(c)(5) (relating to Completion of Motor Vehicle Title Service License Application)) may be performed at the option of DCTAC. Upon notification by DCTAC, applicant shall, in coordination with the DCTAC, schedule for each location listed in the DCTAC notification an on-site visit at which the applicant will be present. Failure or refusal by applicant to schedule and carry out any such requested on-site visit shall be grounds for dismissal of the application.
(b) Following initial application review under subsection (a) of this section, the applicant background check will be conducted. Upon completion of this process, interviews for eligible applicants will be scheduled according to DCTAC office needs/staff availability. Applicants are responsible for reserving open interview slots, which will be assigned on a first-come, first-served basis. No license may issue unless each person required to apply for the requested license has completed the interview process. During the interview process, applicant may be asked to provide additional information and/or request additional documentation for the purpose of establishing applicant's business reputation and character.
(c) Applicants will be notified of the outcome of an application within 30 days of the date the interview process is completed. Such notice will be sent by certified mail to runner license applicants at the home address listed on the application and to title service license applicants at the business mailing address listed on the application.

Source Note: The provisions of this §430.8 adopted to be effective June 26, 2019, 44 TexReg 3130; amended to be effective July 26, 2023, 48 TexReg 3997