Sec. 434.038.  TRAINING AND CERTIFICATION.  (a)  An officer shall, within the time after the date of the officer's appointment that the commission prescribes, complete a course of initial training provided by the Texas Veterans Commission or approved under Subsection (e)(5).  The commission shall issue the officer a certificate of training after completion of all initial training requirements established by the commission under this section.  To maintain certification, the officer shall complete continuing training required by the commission that is approved under Subsection (e)(5) or provided by the commission.  An officer must maintain certification to remain in office.
(a-1)  The commission shall develop and implement methods for providing training to officers.  The methods may include Internet-based seminars, participation through videoconference, cooperation with training provided by the United States Department of Veterans Affairs, and other methods as appropriate.
(b)  The commission may provide, at commission expense, the initial and continuing training required by this section at least once each year.  If state funds are appropriated for that purpose, the commission shall reimburse an officer's travel and lodging expenses incurred in attending training provided by the commission.  The commission shall make the reimbursement in the manner prescribed for the reimbursement of these expenses to state employees.
(c)  The commissioners court of an officer's county shall reimburse an officer's travel and lodging expenses incurred in attending training required under this section that is approved under Subsection (e)(5).
(d)  The commission shall develop standard course materials, training curriculum, and examinations to be used for county service officer certification and United States Department of Veterans Affairs accreditation. 
(e)  The commission shall:
(1)  maintain course materials and examinations in a central location and provide county service offices and commission field staff with access to the course materials on the commission's Internet website;
(2)  regularly update course materials, training curriculum, and examinations after consulting with:
(A)  the United States Department of Veterans Affairs to ensure the course materials, training curriculum, and examinations are accurate and meet applicable United States Department of Veterans Affairs requirements; and
(B)  accredited county service officers to ensure the materials, training curriculum, and examinations include issues developing at the county level;
(3)  develop a training handbook containing instruction and case studies addressing:
(A)  general assistance techniques, including how to provide general information regarding state and federal benefits and referrals for other services and to other agencies, and general information regarding state and federal benefits;
(B)  basic counseling approaches for assisting veterans, their family members, and other eligible dependents filing benefit claims;
(C)  basic information on United States Department of Veterans Affairs processes and procedures, including how to accurately complete claims and appeals forms and how to support claims;
(D)  methods of collecting required documentation and developing claims and appeals;
(E)  methods of documenting progress and updating a veteran's, a veteran's family member's, or another eligible dependent's case information;
(F)  methods of assisting veterans, their family members, or other eligible dependents in pursuing appeals, including offering case knowledge in appeals hearings; and
(G)  methods of representing veterans, their family members, or other eligible dependents during appeals hearings;
(4)  coordinate with the Department of State Health Services to incorporate a suicide prevention component as part of the accreditation training and examination; and
(5)  approve training provided by public or private entities to fulfill initial and continuing training requirements established by the commission under this section.
(f)  The commission may establish rules to carry out the purposes of this section, including rules regarding carryover of credit for extra course attendance from one year into subsequent years and the anniversary date by which the continuing certification requirement must be met.
Added by Acts 1989, 71st Leg., ch. 364, Sec. 4, eff. Sept. 1, 1989.
Amended by: 
Acts 2007, 80th Leg., R.S., Ch. 1269 (H.B. 3426), Sec. 12, eff. September 1, 2007.
Acts 2013, 83rd Leg., R.S., Ch. 29 (S.B. 846), Sec. 1, eff. September 1, 2013.
Acts 2017, 85th Leg., R.S., Ch. 558 (S.B. 544), Sec. 1, eff. September 1, 2017.