(a) The commission shall enforce all commission rules at any time, including, but not limited to, commission investigations, fire department inspections, or upon receiving a complaint from any person or entity of an alleged infraction of a commission rule.
(b) The commission shall initiate a biennial inspection with an email, notifying the fire department and requesting electronic copies of the Standard Operating Procedures (SOPs), training records, and/or other documentation needed for review be submitted within 48 business hours of notification. The email will also indicate the date range for an on-site inspection within the upcoming two-week period. Compliance officers may work with the Head of Department to ensure all necessary department representatives will be present at the time of the inspection. Compliance Officers may postpone an inspection for extenuating circumstances with the Compliance Manager's approval.
(c) Upon receipt of a complaint alleging a violation of a commission rule, the commission shall have 30 days to initiate an investigation and report back to the complainant its progress.
(d) Upon substantiating the validity of a complaint, the commission shall follow the procedures outlined in Texas Government Code, Chapter 419, §419.011(b) and (c).

Source Note: The provisions of this §435.19 adopted to be effective March 24, 2002, 27 TexReg 2242; amended to be effective November 28, 2007, 32 TexReg 8531; amended to be effective June 12, 2013, 38 TexReg 3653; amended to be effective August 11, 2021, 46 TexReg 4857; amended to be effective December 8, 2022, 47 TexReg 8048