(a) Patients shall be treated with respect, consideration, and dignity.
(b) Patients shall be provided appropriate privacy.
(c) Patient records shall be treated confidentially. Patients shall be given the opportunity to approve or refuse release of patient records, except when release of the records is authorized by law.
(d) Patients shall be provided, to the degree known, appropriate information concerning their diagnosis, treatment, and prognosis. When it is medically inadvisable to give such information to a patient, the information shall be provided to a person designated by the patient or a legally authorized person.
(e) Patients shall be given the opportunity to participate in decisions involving their health care, except when the patient's participation is contraindicated for medical reasons.
(f) The facility shall provide information to patients and staff concerning:
  (1) patient rights, including those specified in subsections (a) - (e) of this section;
  (2) patient conduct and responsibilities;
  (3) services available at the facility;
  (4) fees for services provided;
  (5) payment policies; and
  (6) methods for expressing complaints and suggestions to the facility.
(g) Marketing or advertising shall not be misleading to patients.
(h) A facility shall post a notice of fees in accordance with Texas Health and Safety Code §254.155 (relating to Notice of Fees).
(i) A facility shall provide to a patient or a patient's legally authorized representative a written disclosure statement, detailing the facility's fees and health benefit plans, in accordance with Texas Health and Safety Code §254.156 (relating to Disclosure Statement Required).
(j) A facility shall comply with Texas Health and Safety Code Chapter 324, Subchapter C (relating to Billing of Facility Services and Supplies).

Source Note: The provisions of this §509.60 adopted to be effective December 4, 2023, 48 TexReg 7064