Sec. 54.617.  PUBLIC INTEREST INFORMATION AND COMPLAINTS.  (a)  The board shall prepare information of public interest describing the functions of the board and the board's procedures by which complaints are filed with and resolved by the board.  The board shall make the information available to the public and appropriate state agencies.
(b)  The board by rule shall establish methods by which consumers and service recipients are notified of the name, mailing address, and telephone number of the board for the purpose of directing complaints to the board.
(c)  The board shall maintain a system to promptly and efficiently act on complaints filed with the board.  The board shall maintain information about parties to the complaint, the subject matter of the complaint, a summary of the results of the review or investigation of the complaint, and its disposition.
(d)  The board shall make information available describing its procedures for complaint investigation and resolution.
(e)  The board shall periodically notify the complaint parties of the status of the complaint until final disposition unless the notice would jeopardize an investigation.
Added by Acts 1995, 74th Leg., ch. 1032, Sec. 1, eff. Sept. 1, 1995.
Amended by: 
Acts 2007, 80th Leg., R.S., Ch. 1054 (H.B. 2173), Sec. 6, eff. June 15, 2007.
Acts 2021, 87th Leg., R.S., Ch. 299 (S.B. 702), Sec. 3, eff. September 1, 2021.