Sec. 55.088.  ACCESS TO LIVE OPERATOR REQUIRED.  (a)  A dominant or nondominant telecommunications utility that provides operator service shall ensure that a caller has access to a live operator at the beginning of a live or mechanized operator-assisted call through a method designed to be easily and clearly understandable and accessible to the caller.
(b)  A telecommunications utility described by Subsection (a) shall submit to the commission for review the method by which the utility will provide access to a live operator.
(c)  This section applies regardless of the method by which the telecommunications utility provides operator service.
(d)  This section does not apply to a telephone located in a prison or jail facility.
Acts 1997, 75th Leg., ch. 166, Sec. 1, eff. Sept. 1, 1997.