(a) A licensed veterinarian or licensed equine dental provider shall provide an effective way to inform clients and other visitors to the premises, clinic or hospital of how to file complaints with the Board. The licensee must provide:
  (1) the following specific address: Texas State Board of Veterinary Medical Examiners, 333 Guadalupe, Suite 3-810, Austin, Texas 78701-3942;
  (2) the Board's telephone number: (512) 305-7555; fax number: (512) 305-7556; and
  (3) a toll-free complaint information number: 1-800-821-3205.
(b) Acceptable forms of providing the information in subsection (a) of this section may include a:
  (1) written notice form, with print size of at least 14 point, prominently displayed in the area of each clinic or hospital that is most frequented by the public;
  (2) brochure available in the area of each clinic or hospital that is most frequented by the public; or
  (3) statement on each written bill, invoice or receipt.

Source Note: The provisions of this §573.29 adopted to be effective June 14, 2012, 37 TexReg 4229; amended to be effective December 22, 2014, 39 TexReg 10017; amended to be effective August 22, 2016, 41 TexReg 6203