The following words and terms, as used in this chapter, shall have the following meanings unless the context clearly indicates otherwise.
  (1) Complaint--Any grievance or expression of dissatisfaction or concern regarding a matter within the jurisdiction of the Texas Juvenile Justice Department (TJJD).
  (2) Life Threatening Situation--An allegation that contains specific information indicating a youth may be at substantial risk of personal injury, serious or irreparable harm, or death.
  (3) Ombudsman--The Governor's official appointed to respond to complaints and inquiries from the public regarding the operations of the TJJD.
  (4) Proponent--The TJJD staff responsible for a particular operational function.
  (5) Public--Any person other than a TJJD employee or a youth under TJJD jurisdiction.
  (6) Response--A letter, facsimile, e-mail, or telephone call that:
    (A) acknowledges receipt of a complaint;
    (B) provides preliminary information, if any is available;
    (C) indicates actions are being taken; or
    (D) provides information about the outcome of actions taken by TJJD.
  (7) Workday--Monday through Friday, excluding state and national holidays and days when offices are closed at the direction of the ombudsman.

Source Note: The provisions of this §601.1 adopted to be effective April 22, 2012, 37 TexReg 2685