(a) The Department of Family and Protective Services (DFPS) maintains records relating to our general administrative functions, including personnel records, financial records, policy and procedure manuals, and agency performance measurements. These records, referred to as "Administrative Records," are generally available to the public and may be requested under the Texas Public Information Act in Chapter 552, Texas Government Code.
(b) DFPS also maintains confidential records on clients DFPS is or was involved with, including records developed in an abuse and neglect investigation and/or in providing services as the result of an investigation, in order to meet state and federal accountability requirements, as applicable. These records, referred to as "Case Records," are generally not available to the public, although they may be available to individuals, government agencies, and others, as provided by state and federal laws and DFPS rules. Rules concerning confidential case records specific to each DFPS program can be found in Chapters 700, 705, and 707 of this part.
(c) A complete listing of the types of records maintained by DFPS may be found in the DFPS Records Retention Schedule. The Schedule can be found on DFPS's public website.

Source Note: The provisions of this §702.201 adopted to be effective March 1, 2001, 26 TexReg 1351; amended to be effective September 8, 2021, 46 TexReg 5593