(a) The Office of Consumer Affairs of the Texas Department of Family and Protective Services (DFPS) is a neutral party that reviews complaints regarding case-specific activities of the DFPS program areas to determine if DFPS's policies and procedures were followed. The complaint process is described in Division 2 of this subchapter (relating to Office of Consumer Affairs Complaint Process).
(b) The Office of Consumer Affairs also conducts reviews of case-specific findings that designate an individual as a perpetrator of abuse or neglect. The review process is described in Division 3 of this subchapter (relating to Office of Consumer Affairs Review of Perpetrator Designation).

Source Note: The provisions of this §702.801 adopted to be effective June 27, 2002, 27 TexReg 5248; amended to be effective September 1, 2016, 41 TexReg 6078