The Office of Consumer Affairs complaint process is available to:
  (1) consumers, service recipients, and persons or entities regulated by the Department of Family and Protective Services (DFPS) who have a concern or complaint regarding a specific case;
  (2) individuals from the public who have a concern or complaint regarding a specific case, including but not limited to extended family, friends of the family, or foster parents;
  (3) other state agencies when the complaint is regarding a specific case;
  (4) government officials, including judges and state and federal legislative and executive offices;
  (5) DFPS employees, if the complaint alleges a violation of DFPS policy in a case-specific situation; and
  (6) former foster children or youth, including youth that are 18 years of age or older and are in extended foster care. A child or youth who is currently in the conservatorship of DFPS, may still file a complaint through the process described in §702.815 of this title (relating to May current foster children and youth file complaints?).

Source Note: The provisions of this §702.813 adopted to be effective June 27, 2002, 27 TexReg 5248; amended to be effective September 1, 2016, 41 TexReg 6078