(a) The Statewide Intake division of the Texas Department of Family and Protective Services (DFPS) receives reports of child abuse and neglect 24 hours a day, seven days a week.
(b) DFPS must assist the public in understanding what to report and which protective interventions are available in response. If a report clearly does not involve child abuse or neglect or risk of abuse or neglect, DFPS may provide information and refer the reporter to other community services to help the child and family.

Source Note: The provisions of this §707.481 adopted to be effective July 15, 2020, 45 TexReg 4780