(a) A first level appeal is conducted by the Director of Provider Investigations or his or her designee, or a reviewer designated by the Director or Provider Investigations, who:      
        (1) analyzes the investigative report and the methodology used to conduct the investigation and makes a decision to sustain, alter, or reverse the original finding;       
        (2) completes the review within 14 calendar days after receipt of the complete appeal request;       
        (3) notifies the appeal requestor of the appeal decision; and       
        (4) notifies the service provider, victim, or reporter, as appropriate, if the finding changed.       
      (b) A second level appeal is conducted by a  reviewer designated by the Director of Provider Investigations, who:      
        (1) analyzes the investigative report and makes a decision to sustain, alter, or reverse the original finding;       
        (2) completes the review within 14 calendar days after receipt of the request; and       
        (3) notifies the appeal requestor of the appeal decision; and       
        (4) notifies the service provider, victim, or reporter, as appropriate, if the finding changed.       
     Source Note:        The provisions of this §711.911 adopted to be effective September 1, 2016, 41 TexReg 6218; amended to be effective March 1, 2018, 43 TexReg 903; transferred effective June 15, 2019, as published in the Texas Register May 24, 2019, 44 TexReg 2617