(a) Basic Career Services. All Workforce Solutions Offices shall provide access to basic career services, as defined in Workforce Innovation and Opportunity Act (WIOA), §134(c)(2) (29 United States Code, Annotated (USCA) §2864(c)(2)), including:
  (1) outreach;
  (2) intake, which may include reemployment services, and orientation to the information and services available through the One-Stop Service Delivery System;
  (3) determinations of individuals' eligibility for programs funded through the Commission that are available through the One-Stop Service Delivery System;
  (4) initial assessment of skill levels including literacy, numeracy, and English language proficiency, as well as aptitudes, abilities (including skills gaps), and support service needs;
  (5) job search and placement assistance and, where appropriate, career counseling;
  (6) provision of performance information and program cost information on eligible training provider services as described in §840.40 and §840.41 of this title (relating to Statewide ETPL and Distribution of the Statewide ETPL) provided by program, and eligible providers of youth activities described in WIOA, §123 (29 USCA §3153), providers of adult education described in WIOA, Title II, providers of postsecondary vocational education activities and vocational education activities available to school dropouts under the Strengthening Career and Technical Education for the 21st Century Act (20 USCA §2301 et seq.), and providers of vocational rehabilitation program activities described in Title I of the Rehabilitation Act of 1973 (29 USCA §701 et seq.);
  (7) provision of information regarding how the local workforce development area (workforce area) is performing on the local performance measures and any additional performance information with respect to the One-Stop Service Delivery System in the workforce area;
  (8) provision of information regarding filing unemployment insurance claims;
  (9) provision of employment statistics information, including the provision of accurate information relating to local, regional, and national labor market areas, including job vacancy listings in such labor market areas, information on job skills necessary to obtain the jobs listed, and information related to local in-demand jobs and the earnings and skill requirements for such jobs;
  (10) provision of accurate information relating to the availability of support services, including child care and transportation, available in the workforce area, and referral to such services, as appropriate; and
  (11) assistance in establishing eligibility for Choices, SNAP E&T, and financial aid assistance programs for training and education that are available in the workforce area.
(b) Individualized Career Services. A One-Stop Service Delivery System shall provide access to individualized career services as described in WIOA, §134(d)(1) (29 USCA §3174(d)(1)), as appropriate, which may include the following:
  (1) comprehensive and specialized assessments of the skill levels and service needs of job seekers, such as diagnostic testing and use of other assessment tools, in-depth interviewing, and evaluation to identify employment barriers and employment goals;
  (2) development of an employment plan and service strategy to identify the employment goals, appropriate achievement objectives, and appropriate combination of services for the participant to achieve employment goals and objectives;
  (3) group counseling;
  (4) individual counseling and career planning;
  (5) centralized and continuous case management; and
  (6) short-term, work readiness services, including learning skills, communication skills, interviewing skills, punctuality, personal maintenance skills, and professional conduct to prepare individuals for unsubsidized employment or training.
(c) Training Services. A One-Stop Service Delivery System shall provide access to training services as described in WIOA, §134(c)(3) (29 USCA §3174(c)(3)). Training services may include the following:
  (1) occupational skills training, including training for nontraditional employment;
  (2) on-the-job training;
  (3) incumbent worker training;
  (4) programs that combine workplace training with related instruction;
  (5) training programs operated by the private sector;
  (6) skills upgrading and retraining;
  (7) entrepreneurial training;
  (8) job readiness training provided in combination with services and activities described in paragraphs (1) - (7) of this subsection;
  (9) adult education and literacy activities provided concurrently or in combination with services and activities described in paragraphs (1) - (8) of this subsection; and
  (10) customized training conducted with a commitment by an employer or group of employers to employ an individual upon successful completion of training.
(d) Follow-up Services. A One-Stop Service Delivery System shall offer follow-up services, including counseling regarding the workplace, for adult and dislocated worker participants exiting programs into unsubsidized employment, for up to 12 months after the first day of the employment, as appropriate. All youth participants must be offered follow-up services aligning with their individual service strategies, that shall be provided for not less than 12 months, unless such follow-up services are declined or the participant cannot be contacted.
(e) Other Services and Activities. A One-Stop Service Delivery System shall offer access to all other permissible local employment and training activities included in the local workforce development plan, which may include discretionary one-stop activities, support services, needs-related payments, incumbent worker training, and transitional jobs, as set forth in WIOA, §134(d)(2) - (5) (29 USCA §3174(d)(2) - (5)).

Source Note: The provisions of this §801.28 adopted to be effective May 25, 2000, 25 TexReg 4591; amended to be effective October 18, 2006, 31 TexReg 8563; amended to be effective February 7, 2011, 36 TexReg 599; amended to be effective November 28, 2022, 47 TexReg 7912