Sec. 801.408.  INFORMAL PROCEEDINGS.  (a)  The board by rule shall adopt procedures governing:
(1)  informal disposition of a contested case under Section 2001.056, Government Code;  and
(2)  an informal proceeding held in compliance with Section 2001.054, Government Code.
(b)  Rules adopted under Subsection (a) must:
(1)  provide the complainant and the license holder an opportunity to be heard; and
(2)  require the presence of the board's general counsel or a representative of the attorney general during an informal proceeding to advise the board or the board's employees.
(c)  A committee of two or more veterinarian board members and one or more public board members must be present at an informal proceeding for a complaint that requires medical expertise.  The committee shall recommend enforcement action at the informal proceeding.
(d)  A committee of board staff may recommend enforcement action at an informal proceeding for a complaint that does not require medical expertise or may refer the complaint to the committee of board members under Subsection (c).
(e)  At an informal proceeding under this section, and on agreement with the license holder, the board may order the license holder to refund an amount not to exceed the amount a client paid to the license holder instead of or in addition to imposing an administrative penalty under this chapter.  The board may not require payment of other damages or estimate harm under this subsection.
(f)  Before an informal disposition is effective, the board must review and approve at a public meeting an informal disposition of the complaint recommended by board members or board staff.
Acts 1999, 76th Leg., ch. 388, Sec. 1, eff. Sept. 1, 1999.
Amended by: 
Acts 2005, 79th Leg., Ch. 27 (S.B. 407), Sec. 21, eff. September 1, 2005.