(a) Definitions. The following words and terms, when used in this section, will have the following meanings, unless the context clearly indicates otherwise.
  (1) Agency or OCCC--The Office of Consumer Credit Commissioner of the State of Texas.
  (2) Commissioner--The Consumer Credit Commissioner of the State of Texas.
  (3) Motor vehicle record--Has the meaning provided by Texas Transportation Code, §730.003(4).
  (4) Personal information in a motor vehicle record--Has the meaning provided by Texas Transportation Code, §730.003(6).
  (5) Public information request--A written request made for public information pursuant to Texas Government Code, Chapter 552 (the Texas Public Information Act). Another name for a "public information request" is an "open records request," and these terms may be used synonymously.
  (6) Readily available information--Public information that already exists in printed form, or information that is stored electronically, and is ready to be printed or copied without requiring any programming, but not information that is located in two or more separate buildings that are not physically connected with each other or information that is located in a remote storage facility as per Texas Government Code, §552.261.
  (7) Standard paper copy--A printed impression on one side of a piece of paper that measures up to 8 1/2 inches by 14 inches. A piece of paper that is printed on both sides will be counted as two copies.
(b) Receipt of public information request.
  (1) Generally. Upon receipt of a written public information request that clearly identifies the public information requested to be copied or examined pursuant to Texas Government Code, Chapter 552 (the Texas Public Information Act), the agency will make every reasonable effort to provide the information in the manner requested as quickly as possible without disruption of normal business activities. All requests will be processed in accordance with the Texas Public Information Act, and all requests will be treated equally.
  (2) Requests by email directed to OCCC public information officer or designee. Public information requests submitted via email must be sent to the OCCC's public information officer at an email address designated by the OCCC.
  (3) Requests sent by mail or hand delivery. Public information requests, other than email requests, may be submitted to the OCCC by mail or hand delivery to Public Information Officer, Office of Consumer Credit Commissioner, 2601 N. Lamar Blvd., Austin, TX 78705.
  (4) Confidential information. Information that is confidential by law will not be provided except under court order, attorney general directive, or other legal process.
  (5) Charge waiver or reduction. Charges imposed by this section may be waived or reduced at the discretion of the commissioner as per Texas Government Code, §552.267.
(c) Copy and service charges. The cost to any person requesting copies of public information from the OCCC will be the applicable charges established by the Office of the Attorney General under 1 TAC Chapter 70 (relating to Cost of Copies of Public Information). This subsection outlines the OCCC's most common charges to produce copies of public information. These charges may be supplemented or modified as authorized by 1 TAC Chapter 70.
  (1) Charges not collected. No charge will be collected for requests resulting in charges of $5 or less.
  (2) Application of charges. The following charges may apply to requests for public information:
    (A) $0.10 copy charge per page if paper copies are requested;
    (B) $15 per hour of labor or personnel time spent to locate (including pulling documentation from archives), compile, manipulate (including redacting mandated confidential information), reproduce, and prepare the information for delivery or inspection;
    (C) 20% overhead charge, calculated by multiplying the total personnel cost under subparagraph (B) by 0.20.
  (3) Certification. If certification of copies as true and accurate from the OCCC's records, or a certified statement verifying information on record with the OCCC is requested, an additional charge of $5 per certification will be added to the charges described by this subsection. The certification will include the signature of the commissioner, or a designated custodian of records for the information being certified, and the OCCC seal.
  (4) Nonstandard copies. The charge for nonstandard copies will be determined by reference to any recommended standards promulgated by the Office of the Attorney General, 1 TAC Chapter 70 (relating to Cost of Copies of Public Information).
  (5) Cost estimates.
    (A) Over $40. If the anticipated charges under this subsection plus anticipated charges under subsection (d) of this section exceed $40, the agency will send an estimate outlining the estimated cost to fulfill the request as per Texas Government Code, §552.2615.
    (B) Over $100. If the anticipated charges under this subsection plus anticipated charges under subsection (d) of this section exceed $100, the agency will send a cost estimate as provided in subparagraph (A) of this paragraph. In addition, the agency may require cash prepayment or bond equal to the total anticipated charges prior to providing copies of the requested information, as per Texas Government Code, §552.263.
(d) Delivery charges.
  (1) U.S. mail. When public information is required to be mailed, the cost of postage will be added to the charges described by subsection (c) of this section.
  (2) Expedited delivery. When a requestor asks and the agency agrees to provide public information by overnight delivery service or other expedited delivery, the cost of the service will be added to the charges described by subsection (c) of this section, unless the requestor arranges to pay the delivery charges directly. The agency is not required to provide expedited delivery without payment for the service.
(e) Inspection of records.
  (1) Generally. Records access for purposes of inspection will be by appointment only and will only be available during regular business hours of the agency. If the safety of any public record or the protection of confidential information is at issue, or when a request for inspection would be unduly disruptive to the ongoing business of the office, physical access may be denied and the option of receiving copies at the usual charges will be provided.
  (2) Redaction of confidential information from paper records. If confidential information must be redacted prior to a requestor's inspection of paper records, $0.10 per page may be charged to prepare the inspection copies containing the remaining public information.
  (3) Labor charges. The agency may assess charges for labor or personnel time, as described by subsection (c)(2) of this section, if production of the information requires programming or manipulation of data (including redaction). The agency will not charge overhead for an inspection where the requestor does not receive copies of documents.
  (4) Over $40. If a request for inspection would result in charges under Texas Government Code, §552.271 that exceed $40, the agency will send an estimate outlining the estimated cost to fulfill the request as per Texas Government Code, §552.2615.
  (5) Over $100. If a request for inspection would result in charges of over $100, the agency may require a 50% cash prepayment or a bond equal to the total anticipated charges prior to providing access to the requested information, as per Texas Government Code, §552.263 and 1 TAC §70.7 (relating to Estimates and Waivers of Public Information Charges).
(f) Agency officer for public information. The commissioner or the commissioner's designee is the agency's officer for public information.
(g) Motor vehicle records.
  (1) Generally. Requests for motor vehicle records are subject to Texas Transportation Code, Chapter 730 (the Motor Vehicle Records Disclosure Act).
  (2) Disclosure of personal information in a motor vehicle record. Personal information in a motor vehicle record may be disclosed only to an authorized recipient. A requestor is an authorized recipient if the requestor is the subject of the information, has the consent of the person who is the subject of the information, or meets the criteria in Texas Transportation Code, §730.005 or §730.007.
  (3) Unauthorized receipt of personal information in a motor vehicle record. If a requestor becomes aware that the requestor is not an authorized recipient of personal information in a motor vehicle record received from the OCCC, then the requestor must delete the information from the requestor's records, as provided by Texas Transportation Code, §730.0121.

Source Note: The provisions of this §82.2 adopted to be effective October 11, 1994, 19 TexReg 7594; amended to be effective July 14, 2002, 27 TexReg 5966; amended to be effective January 4, 2007, 31 TexReg 10760; amended to be effective September 6, 2012, 37 TexReg 6909; amended to be effective June 30, 2016, 41 TexReg 4641; amended to be effective November 5, 2020, 45 TexReg 7702; amended to be effective July 14, 2022, 47 TexReg 3968