(a) Individuals who may file a complaint include:
  (1) Workforce Solutions Office customers;
  (2) other interested individuals affected by the One-Stop Service Delivery System, including subrecipients and eligible training providers; and
  (3) previously employed individuals who believe they were displaced by a Workforce Solutions Office customer participating in work-based services such as subsidized employment, work experience, or workfare.
(b) Complaints shall be in writing and filed within 180 calendar days of the alleged violation.
(c) The complaint shall include:
  (1) the complainant's name and current mailing address; and
  (2) a brief statement of the alleged violation stating the facts on which the complaint is based.
(d) Each Board shall ensure that information about complaint procedures is provided to individuals, eligible training providers, and subrecipients. The information provided shall be presented in such a manner as to be understood by the affected individuals, including youth, individuals with disabilities, and individuals with limited English proficiency. This information shall be:
  (1) posted in a conspicuous public location at each Workforce Solutions Office;
  (2) provided in writing to any customer;
  (3) made available in writing to any individual upon request; and
  (4) placed in each Workforce Solutions Office customer's file.

Source Note: The provisions of this §823.10 adopted to be effective November 26, 2007, 32 TexReg 8546; amended to be effective January 25, 2021, 46 TexReg 607